A global disruption affecting Microsoft services has caused operational difficulties for businesses and users worldwide, with airlines in India also reporting an impact on their customer support systems. IndiGo and Air India issued separate updates to passengers, explaining how they were managing the situation.

The disruption affected several Microsoft platforms, including Outlook, Microsoft Teams and Copilot. As a result, businesses relying on these services experienced difficulties accessing essential communication and work-related tools.

IndiGo Email Support Affected

IndiGo confirmed that its email support system was impacted by the Microsoft services outage. The airline cautioned passengers that emails sent to its customer support team might not reach the intended destination during the disruption.

To ensure passengers could still receive assistance, IndiGo recommended using its digital support platform, '6E Skai'. Passengers requiring immediate help were advised to access the service through the airline's official website or mobile application.

The airline's advisory highlighted the importance of using alternative communication channels while its email support services were experiencing technical difficulties.

Air India Activates Alternative Email System

Meanwhile, Air India provided reassurance that its flight operations and passenger communication systems continued to function normally despite the global Microsoft services disruption.

The airline stated that it had redirected incoming and outgoing email traffic through alternative channels to maintain uninterrupted communication. This backup arrangement was implemented to prevent passenger emails from being lost because of the technical issues affecting Microsoft services.

Air India also confirmed that its customer support team continued to respond to passenger emails within its regular 24-hour response timeframe.

Different Responses to the Global Microsoft Outage

The incident highlighted how disruptions to widely used technology platforms can affect customer communication across major industries, including aviation.

While IndiGo advised passengers to use its alternative digital support platform because of email-related difficulties, Air India activated a backup email arrangement to maintain its communication services.

Passengers travelling with either airline were encouraged to follow the respective airline's official communication channels for assistance and updates.